What are the responsibilities and job description for the Hotel Front Desk Agent - Duluth (Hilton Garden Inn) position at Hilton Garden Inn (Duluth, GA)?
Hilton Garden Inn Duluth, GA is seeking a highly motivated individual to be the face of the front desk. This is a very busy hotel and requires a candidate that is able to multi-task and problem solve. The hotel business is a 365 day a year business so must be flexible and able to work any day of the week including weekends and holidays. Also must be able to work am, pm, and audit shifts. Pay can vary depending upon experience. One year hotel customer service experience is preferred and we are a drug free workplace.
Summary
As a Hotel Front Desk Agent in Duluth, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential as you manage check-ins, handle inquiries, and resolve any guest issues. With premium skills in hotel management and night audit processes, you will contribute to the smooth operation of our front desk. Your ability to communicate effectively, including multilingual capabilities, will enhance the guest experience and support our commitment to outstanding service. Join us in creating memorable stays for our guests.
Responsibilities
- Greet and assist guests at the front desk, ensuring a warm and welcoming atmosphere.
- Manage check-in and check-out processes efficiently while addressing guest inquiries and concerns.
- Handle multi-line phone systems to provide information and take reservations.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance to ensure guest satisfaction and comfort.
- Uphold hotel policies and procedures, delivering exceptional customer service at all times.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 2 years (Required)
- Hilton Hotel: 2 years (Required)
- PEP Operating System: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Duluth, GA 30097 (Required)
Work Location: In person
Salary : $15 - $16
