What are the responsibilities and job description for the Housekeeping Supervisor position at Hilton Garden Inn- Groton?
Position Summary
The Hilton Garden Inn Mystic/Groton is looking to hire a Housekeeping Supervisor. This associate will be a core driver of front-line efficiency and effectiveness in the Housekeeping department. This leadership role is critical to ensure the safety, quality, and timeliness standards of the guest experience.
Essential Duties & Responsibilities
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
- Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
- Provides coaching, encouragement, and recognition to staff members when necessary.
- Understands and participates in scheduling of staff
- Participates in the development and execution of training programs for new hires as well as ongoing training for Staff Members.
- Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
- Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
- Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
- Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
- Supervises activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance.
- Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
- 2-3 days a week in housekeeping and the other days will be inspecting, supervising staff, assisting in laundry.
Basic Qualifications & Skills
- High School diploma or equivalent experience
- Prior hospitality or housekeeping experience or equivalent formal education
- Experience with Microsoft Office and general software systems; proficiency in Microsoft Office
- Demonstrated interpersonal and verbal communication skills
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
Desired Qualifications & Traits
- Previous housekeeping experience
- Experience with choice advantage preferred.
- Time management skills in a fast-paced environment
Physical Requirements
- Ability to lift 30lbs
- Ability to stand/walk for long periods
- Ability to bend, stretch and twist
- Capable of tolerating exposure to chemicals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
