Sales Coordinator - Hilton Garden Inn Mystic/Groton

The Hilton Garden Inn Mystic/Groton is looking for a Sales Coordinator! The Sales Coordinator's primary role is to perform general office duties to support the Sales & Marketing team e.g. filing, sending emails, entering rooming lists, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.

The Sales Coordinator should assist in selling guest rooms as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Arrange and co-ordinate meetings, events and any appointments.
• Interaction with client in regard to leads, hotel needs and client travel.
• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Create and manage Company and Travel Agent profiles on the property management system.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Coordinates necessary arrangements with vendors relating to sales.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals, group resumes) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Other duties as assigned by Director or sales or the management.

Prerequisites:

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Be friendly, customer centric, smile and able to work in a team environment.