What are the responsibilities and job description for the Guest Service Supervisor position at Hilton Garden Inn & Homewood Suites?
Join Legacy Hospitality as a Guest Service Supervisor and immerse yourself in a dynamic role where your empathetic and compassionate nature shines through in every guest interaction. Picture yourself leading a team in creating authentic and memorable experiences for our guests, while upholding our core values of respect and empathy. The energetic and engaging atmosphere of our hotel will keep you motivated and excited to come to work every day. Showcasing your caring attitude, you will play a pivotal role in ensuring our guests feel valued and appreciated throughout their stay. This role offers a competitive pay package that reflects your experience and dedication to providing top-notch service.
As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Life Insurance, Paid Time Off, and Employee Discounts. If you're ready to take your hospitality career to the next level, apply now!
HELLO, WE'RE LEGACY HOSPITALITY
Where hospitality has heart.
At Legacy, we believe hospitality isn't just a service, it's a feeling. It's where genuine care meets thoughtful attention, creating a welcoming environment for everyone we interact with. This philosophy forms the core of our company culture, where hospitality has heart.
C - Compassionate
A - Authentic
R - Respectful
E - Empathetic
By fostering a culture of hospitality with heart, we create a thriving environment where our team members feel valued and empowered, and our guests feel welcome, cared for, and eager to return.
YOUR DAY TO DAY AS A GUEST SERVICE SUPERVISOR
As a Guest Service Supervisor, your day will be filled with engaging responsibilities. You will oversee the front desk operations, ensuring check-ins and check-outs are seamless. Guiding and supporting the guest service team will be a key focus, as you lead by example in delivering exceptional service. Handling guest inquiries and resolving any issues with empathy and respect will be part of your daily routine.
Collaborating with various departments to enhance the guest experience and coordinating special requests will also be important tasks. Your authentic and caring approach will create a welcoming environment for both guests and team members. Join us in making a difference in the hospitality industry every day!
ARE YOU A GOOD FIT FOR THIS GUEST SERVICE SUPERVISOR JOB?
To excel as a Guest Service Supervisor, you'll need a minimum of 2 years of hospitality experience to navigate the dynamic nature of the role confidently. Your caring, compassionate, and respectful demeanor will be crucial in creating a welcoming and empathetic environment for our guests. Proficiency in hospitality software and tools will be beneficial, though training will be provided. The ability to handle the physical aspects of the position, such as standing for long periods and lifting luggage when needed, is essential.
Your energetic and engaging personality, coupled with a genuine passion for hospitality, will set you up for success in this fulfilling role. If you're ready to make a meaningful impact in the lives of our guests, we want to hear from you!
Knowledge and skills required for the position are:
- 2 years hospitality experience preferred.
- Must be caring, compassionate and respectful.
- Must be able to maintain the physical aspects of the position.
MAKE YOUR MOVE. YOUR HOME AWAY FROM HOME, WITH A TOUCH MORE CARE.
Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!
