What are the responsibilities and job description for the Night Auditor position at Hilton Garden Inn Houston/Baytown?
The ideal candidate should enjoy overnight shifts and have excellent written and verbal communication and customer service skills, as well as be a self-motivated individual.
Essential Job Skills:
- Must be able to work independently and with minimal supervision.
- Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
ESSENTIAL JOB FUNCTIONS:
Responsibilities include but are not limited to:
- Maintaining front desk office supplies and equipment.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Handles confidential information, including guest records, with a high degree of integrity
- Knowledge of Accounting Principles.
- Promptly and effectively deals with guest requests and complaints
- Responsible for cash drawer contents and transactions during shift
- Ensures the common area/lobby is clean
- Process all payment types such as room charges, cash, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping/Maintenance to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records.
- All other duties as assigned
REQUIREMENTS:
- A minimum of 1 year of experience in hospitality.
- A minimum of 1 year front desk experience.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
- Comply with quality assurance expectations and standards.
- Develop and maintain positive working relationships with others.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Night shift
Ability to Commute:
- Baytown, TX 77521 (Required)
Ability to Relocate:
- Baytown, TX 77521: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
