What are the responsibilities and job description for the Dining Room Staff Member position at Hilton Garden Inn Kauai Wailua Bay?
Responsibilities:
* Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
* Have a thorough knowledge of menus and current specials in applicable outlets.
* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
* Pre-bus all tables removing soiled dishes after each course.
* Be familiar with the operation of the P.O.S system.
* Perform cashiering functions by closing checks and preparing end of shift paperwork.
* Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
* Ensure that tables and side stands are kept stocked, tidy and clean.
* Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
* Consistently upsell food, beverage and promotional items to guests.
* Receive and deliver food and beverage orders and collect payment.
* Ensure overall guest satisfaction.
Requirements:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Flexible and long hours sometimes required.
* Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Benefits:
* Competitive hourly rate ($15.40/hour - $16.32/hour)
Additional Information:
* This role requires standing during entire shift and lifting/carrying heavy trays of food and beverages.
Salary : $15 - $16
