What are the responsibilities and job description for the Guest Experience Agent position at Hilton Garden Inn Kauai Wailua Bay?
Job Summary:
Hilton Garden Inn Kauai Wailua Bay is seeking a skilled Guest Experience Agent to deliver exceptional service to our guests. As a key member of our Front Desk team, you will be responsible for providing personalized experiences that exceed guest expectations, ensuring seamless check-in and check-out processes, and maintaining high levels of satisfaction and loyalty.
Main Responsibilities:
Requirements:
Benefits:
Hilton Garden Inn Kauai Wailua Bay is seeking a skilled Guest Experience Agent to deliver exceptional service to our guests. As a key member of our Front Desk team, you will be responsible for providing personalized experiences that exceed guest expectations, ensuring seamless check-in and check-out processes, and maintaining high levels of satisfaction and loyalty.
Main Responsibilities:
- Greet and welcome guests in a friendly and courteous manner.
- Process room reservations and check-in/check-out procedures efficiently.
- Provide accurate information on hotel services, facilities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and professionally.
Requirements:
- Courteous and professional demeanor.
- Excellent communication and interpersonal skills.
- Able to multitask and work under pressure.
- Familiarity with hospitality industry software and systems.
Benefits:
Hilton Garden Inn Kauai Wailua Bay offers competitive compensation and benefits package, including opportunities for career growth and development.
