What are the responsibilities and job description for the Assistant General Manager position at Hilton Garden Inn - Kauai?
Job Details
Description
Riviera Beach House is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.
Core functions of the position, but are not limited to the following;
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check time cards to posted schedule.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Salary Range: $68,640 - $70,000/year
Qualifications
Experience
Required
Professional Skills: • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
2 years:
At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.Salary : $68,640 - $70,000
