General Manager

Job Details

Description

Pacifica Hotels is actively seeking an experienced hotel General Manager who is passionate about bringing positive energy to the workplace on a daily basis to Residence Inn by Marriott Anaheim Hills Yorba Linda . Our General Managers understand the value of developing a team to work towards their full potential to deliver an amazing guest experience. The ideal General Manager is entrepreneurial, motivated, and able to execute operational strategies in a unique lodging property for our valued guests.

Essential Functions and Responsibilities :

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members’ positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
• Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance and service.
• Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Daily Tasks : Review / verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.

Periodic Tasks : Hire / train / coach / delegate / terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)

Occasional Tasks : Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.

Other duties from time to time as assigned by Manager.

Health Benefits, Travel Perks & More :

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

Salary Range : $115,000-$120,000 / year

QualificationsSkills

Preferred

Enthusiasm : Novice

Training : Novice

Conflict Resolution : Novice

Interpersonal Communication (oral & written) : Novice

Microsoft Excel : Novice

Leadership : Novice

Budget : Novice

Critical Thinking : Novice

Ability to Understand & Improve Relationships : Novice

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better in Hospitality and Resort Management.Experience

Required

2-5 years : At least 2-5 years’ experience as a General Manager within hotel operations demonstrating progressive career path responsibilities.

Preferred

Professional skills

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Salary : $115,000 - $120,000