What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn North Conway, NH?
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Responsibilities
- Greet guests and provide them with exceptional service
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Operate phone systems and assist with reservations
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Experience
- Previous experience in guest services or hospitality is preferred
- Knowledge of front desk operations and procedures
- Strong communication and customer service skills
- Bilingual or multilingual abilities are a plus
- Familiarity with phone etiquette and handling customer inquiries
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Overnight shift
Work Location: In person
Salary : $16 - $18