What are the responsibilities and job description for the Maintenance/Houseman position at Hilton Garden Inn North Conway, NH?
About us
AON Hospitality Group is a local owner/operator in the White Mountains area. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.
Our work environment includes:
- Growth opportunities
- Company perks
- Lively atmosphere
- Safe work environment
Maintenance/Houseman position details:
Primary responsible for ensuring Life Safety and good working Conditionof the Guest Rooms, All Guest Facing Common area and Storage Rooms and building exterior/interior.
- Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries and requests.
- Staff Training Tasks to include:
- Basic troubleshooting of door locks, PTAC units and general hotel equipment.
- Deliver consistent training methods to all staff equally using established training guidelines, standards and training checklists.
- Maintenance Tasks to include:
- Guest calls for condition issues in guest rooms
- Work requests from team members regarding the function and condition of hotel equipment (Vacuums, basic plumbing, painting, basic repairs) maintaining the quality of work at a professional level.
- Preventative Maintenance and management of warranty equipment
- Inspect all life safety systems (emergency lights, fire sprinklers, smoke detectors etc.)
- Assist the housekeeping department with houseman duties such as:
- Stripping beds, moving linen, general cleaning (sweeping/mopping)
- Responsible for completing day-to-day tasks in addition to any unforeseen tasks as they arise based on priority
- Responsible for remaining highly visible to guests and staff and providing additional support to back-of house staff to include cleaning rooms, processing laundry, cleaning common areas and responding to emergencies.
- Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the maintenance department are adhered to including:
- Houseperson Daily Checklist
- Maintenance supplies inventory & ordering
- Key assignments and sign in/out sheets
- Packing slips, order forms and invoices provided to the General Manager
- Report any room and equipment damage promptly to the Manager-On-Duty
- Respond & resolve any guest complaints relating to condition, Escalate to Manager-On-Duty as needed.
- Participate in routine property meetings as assigned.
- Other duties as assigned.
Understand the importance of Quality Assurance (QA) Inspections by the Brand and comply as per brand’s requirements.
·Must be able to work independently with minimal supervision. ·Must have excellent communication skills and be able to maintain confidentiality. ·Must be able to work overtime as needed and flexible hours as business needs require.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18