Front Desk Associate

** The hourly rate for the position at the Hilton Garden Inn Palo Alto is $22/hr

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate to fill our afternoon/evening shift.

Shift hours are from 3:00pm - 11:00pm.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require no travel outside the property and surrounding area

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team! OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Front Desk

Property: Hilton Garden Inn Palo Alto

Hourly

Position Reports to: General Manager

Company: OTO Development

Status: Full Time

Shift: Second (Afternoon/Evening, 3:00pm - 11:00pm)

Location: 4216 El Camino Real, Palo Alto, US, CA, 94306

About Hilton Garden Inn Palo Alto

Friendly, modern hotel in Palo Alto, CA
Our newly opened Hilton Garden Inn Palo Alto is the closest hotel to downtown Palo Alto and is three miles from Stanford University and the Stanford University Medical Center. The hotel is minutes from many Fortune 500 companies and many quality restaurants, shopping and leisure opportunities. This modern hotel is within a twenty minute drive of San Francisco and San Jose, offering world-class entertainment, Broadway plays, award-winning restaurants and breweries.Feel at home in a comfortable guest room or suite at this hotel in Palo Alto, CA. Each room is equipped with complimentary WiFi, a microwave, a mini-refrigerator, a Keurig® coffeemaker and an oversized desk. Energize in the complimentary fitness center, refresh in the indoor pool or unwind on the outdoor patio. Start your day with a cooked-to-order breakfast in The Garden Grille & Bar, which also serves American cuisine for dinner. Stock up on snacks, drinks and chilled meals in the 24-hour Pavilion Pantry®. Check emails in the complimentary 24-hour business center, and hold a business or social event with four flexible meeting spaces and a modern boardroom.
Closest hotel to downtown Palo Alto
Complimentary fitness center, indoor pool and outdoor patio area with fire pit
Over 3,000 sq. ft. flexible function space and on-site catering
Full service restaurant and evening room service
Complimentary electric car charging stations

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Application Question(s):

• Will you be able to commit to a schedule of 3:00pm - 11:00pm, 5 days a week?

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Relocate:

• Palo Alto, CA 94306: Relocate before starting work (Required)

Work Location: In person

Salary : $22