What are the responsibilities and job description for the Front Desk Associate position at Hilton Garden Inn - Providence?
People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.
What You Will Be Doing
- The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
Requirements Pleasant phone voice along the consistent proper use of the English language.
- Customer service background and familiarity with hospitality industry practices preferred.
- Consistent professional attitude and behavior with effective listening and communication skills.
- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Part Time Benefits vary from Full Time
EEO/VET/DISABLED
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Rotating weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16