Front Desk Agent - Hilton Garden Inn Rancho Bernardo

The Hilton Garden Inn-San Diego/Rancho Bernardo is hiring a Front Desk Agent for our 200 room hotel. Please apply now for immediate consideration.

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for guest relations and a commitment to enhancing the overall guest experience are essential.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Operate phone systems to manage incoming calls and relay messages.
• Maintain accurate records of guest information and reservations using hotel management software.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing front desk operations during peak times to ensure smooth service delivery.
• Uphold the hotel's standards of cleanliness, safety, and hospitality.

Qualifications

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Strong communication skills; multilingual or bilingual capabilities are a plus.
• Familiarity with phone systems and hotel management software is advantageous.
• Excellent problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A passion for providing outstanding guest relations in a resort or hotel setting.
• High school diploma or equivalent; additional education in hospitality management is a plus.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• San Diego, CA 92128: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19