What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Hilton Garden Inn San Diego - Rancho Bernardo?
The Hilton Garden Inn San Diego/Rancho Bernardo is hiring a Front Desk Supervisor for our 200 room hotel. Prior hotel front desk experience a must. Hilton experience a plus. Apply now for immediate consideration.
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this pivotal role, you will oversee the front desk operations, ensuring exceptional guest experiences and efficient hotel management. The ideal candidate will possess strong leadership skills and a passion for hospitality, contributing to a welcoming atmosphere for all guests.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
- Provide outstanding guest relations by addressing inquiries, resolving issues, and ensuring satisfaction.
- Train, mentor, and support front desk staff in delivering excellent customer service.
- Manage reservations and maintain accurate records using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to enhance guest services and operational efficiency.
- Maintain knowledge of hotel policies, procedures, and local attractions to assist guests effectively.
- Uphold high standards of cleanliness and professionalism at the front desk area.
Skills
- Strong background in hospitality with a focus on guest relations and customer service.
- Proficiency in hotel management systems and phone systems.
- Experience with night audit procedures is a plus.
- Bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication and interpersonal skills to foster positive relationships with guests and staff.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong problem-solving skills with a keen attention to detail.
Join our team as a Hotel Front Desk Supervisor and play an essential role in creating memorable experiences for our guests while leading a dynamic front desk team.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- San Diego, CA 92128 (Required)
Ability to Relocate:
- San Diego, CA 92128: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $23
