Houseperson

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Duties & Responsibilities:

• Assure cleanliness of hotel grounds, entrances, storage facilities, trash areas, guest and back-of-house hallways, elevators, staircases, and guest rooms
• Communicate efficiently with managers regarding maintenance issues, room damage, or missing property
• Interact with teammates and guests in a friendly and professional way
• Deliver items to hotel guests as directed
• Assist with TV remotes, TV boxes, thermostats, jacuzzi tubs, light fixtures, phones, and moving furniture
• Support laundry and/or housekeeping departments when needed
• Distribute linen, housekeeping supplies, and room amenities properly
• Properly stock carts with cleaning and paper supplies
• Additional tasks may be assigned at any given time

Qualifications:

• Ability to lift 40 lbs. or less, maneuver up and down stairs with no difficulty, and stand on feet 95% of scheduled shift
• Flexibility to work nights, weekends, and holidays.
• Strong task and time management abilities

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.