What are the responsibilities and job description for the Night Auditor position at Hilton Garden Inn Surprise?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during overnight hours, providing exceptional guest services while performing essential accounting tasks. This position requires a proactive individual who can manage multiple responsibilities and maintain high standards of customer service.
Responsibilities
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Provide excellent guest services by addressing inquiries, resolving issues, and ensuring a pleasant stay for all guests.
- Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
- Handle phone calls with professionalism, demonstrating strong phone etiquette.
- Prepare daily reports for management, summarizing occupancy rates, revenue, and other key metrics.
- Assist with guest relations by providing information about hotel amenities and local attractions.
- Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.
Skills
- Experience in front desk operations or hospitality management is preferred.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Strong customer service skills with a focus on guest satisfaction.
- Knowledge of night audit procedures and accounting principles is beneficial.
- Excellent phone etiquette and interpersonal skills to effectively interact with guests and team members.
- Ability to work independently during night shifts while maintaining attention to detail.
- Familiarity with resort operations and guest relations practices is advantageous.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Full-time
Pay: $16.82 - $17.13 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Ability to Commute:
- Surprise, AZ 85374 (Required)
Ability to Relocate:
- Surprise, AZ 85374: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17