Hotel Housekeeper PM Houseman

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Clean guest rooms occasionally and provide stayover cleaning services to inhouse guests
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

· Excellent customer service skills

INDUSTRY EXPERIENCE

· Previous experience in the hospitality industry (preferred)

· Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

· Ability to follow directions and work in a fast-paced environment

· Additional training (as required)

· Must be flexible to work varied schedules

· Good written and oral communication skills

· Ability to listen attentively

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 40 lbs.

· Must adhere to grooming and appearance standards in alignment with uniform

· Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

Job Types: Full-time, Part-time

Pay: $12.50 - $14.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Night shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person

Salary : $13 - $14