What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Tulsa South?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A background in hospitality or hotel management is preferred, and bilingual candidates are highly encouraged to apply.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette while managing incoming calls.
- Assist in promoting hotel services and upselling additional offerings.
Experience
- Previous experience in front desk operations or guest services is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with hotel management software is an advantage.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality industry standards and practices is beneficial.
Candidates should possess excellent interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment. If you have a passion for providing outstanding service in the hospitality industry, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
Ability to Commute:
- Tulsa, OK 74133 (Required)
Ability to Relocate:
- Tulsa, OK 74133: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15