What are the responsibilities and job description for the Hotel Front Office Manager position at Hilton Garden Inn - Warner Robins, GA?
Job Description
Job Description
We’re in search of a Hotel Front Desk Manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Compensation : 16 - $17 hourly
Responsibilities :
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Generate occupancy reports and compile financial information for the general manager
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Qualifications :
About Company
At Hilton Garden Inn, our mission statement is simple :
To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and fun work environment.”
Salary : $16 - $17
