What are the responsibilities and job description for the Front Desk/Night Auditor position at Hilton Garden Inn?
SCHEDULE IS EVERY FRIDAY-SUNDAY 11PM-7AM
Job Overview-MUST BE DEPENDABLE
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest service and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently while maintaining a welcoming environment for our guests.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and guest inquiries.
- Maintain accurate records of guest accounts, including billing and payment information.
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Respond to guest requests and concerns promptly, providing solutions to enhance their stay.
- Utilize phone systems effectively to handle incoming calls, relay messages, and provide information about hotel services.
- Assist in maintaining the cleanliness and organization of the front desk area.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Experience in hospitality or hotel management preferred but not required.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Proficient in front desk operations and familiarity with hotel management software is a plus.
- Excellent phone etiquette and communication skills to handle inquiries professionally.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Experience:
- Hotel/Audit: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Salary : $13 - $14
