What are the responsibilities and job description for the General Manager position at Hilton Garden Inn?
Job Overview
We are seeking an experienced and dynamic General Manager to lead our establishment in the hotel sector. The ideal candidate will possess a strong background in the hotel industry, showcasing exceptional leadership skills and a passion for delivering outstanding customer service. As the General Manager, you will oversee daily operations, ensuring that our hotel runs smoothly while maintaining high standards of guest service.
Responsibilities
- Lead and manage all aspects of the establishment, including hotel operations, management, and front-of-house activities.
- Develop and implement strategies to enhance customer satisfaction and drive business growth.
- Oversee budgeting processes, ensuring financial targets are met through effective cost control and inventory management.
- Train, mentor, and supervise staff, fostering a positive work environment that encourages teamwork and professional development.
- Ensure compliance with health and safety regulations as well as company policies.
- Manage inventory control processes to minimize waste while ensuring adequate supply levels for hotel operation and guest service.
- Collaborate with the team to create innovative services that reflect current trends in the hotel industry.
- Handle customer inquiries and complaints professionally to maintain a high level of guest satisfaction.
Experience
- Proven experience in a leadership role within the hospitality industry is essential.
- Strong knowledge of hotel operations, including management techniques and operational methods.
- Experience with budgeting and financial management within a hotel or similar environment.
- Familiarity with inventory control systems and best practices for managing stock levels.
- Previous experience as a General Manager, an Assistant Manager, or similar role is a plus.
- Excellent communication skills with the ability to motivate and lead a diverse team.
- A passion for hospitality and commitment to delivering exceptional hotel experiences.
Join us in creating memorable experiences for our guests while leading a dedicated team in a vibrant environment!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
