What are the responsibilities and job description for the Guest Service Representative position at Hilton Garden Inn?
```Duties:```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Requirements:```
- Previous experience in hospitality or hotel management preferred
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Strong customer service and guest relations skills
- Ability to handle difficult situations with professionalism and empathy
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexible hours, including nights, weekends, and holidays
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16
