What are the responsibilities and job description for the Hospitality Front Desk Agent position at Hilton Garden Inn?
Role Description
This is a full-time on-site position located in Manassas, VA for a Front Desk Staff. The Front Desk Staff will be responsible for providing exceptional customer service and maintaining the front desk area, including check-in and check-out, handling reservations, managing payment transactions, answering phone calls, directing guests to various hotel amenities, and resolving guest complaints.
Qualifications
- Prior experience in customer service and/or hospitality
- Excellent communication and interpersonal skills, including the ability to communicate effectively with guests, team members, and managers
- Demonstrated ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Strong problem-solving and critical-thinking skills
- Strong attention to detail and ability to maintain a high level of accuracy in all work
- Positive attitude and friendly disposition
- Ability to work flexible hours, including weekends and holidays
- Bachelor’s degree in hospitality or a related field is a plus
Espee Services Inc / Hilton Garden Inn is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Relocate:
- Manassas, VA 20109: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
