What are the responsibilities and job description for the Pt-Guest Services Agent position at Hilton Garden Inn?
Front Desk Agents greet and register guests, ensuring exceptional service throughout their stay. They handle reservations, serve as hotel operators and concierges, and settle accounts at checkout. They focus on providing attentive, courteous, and efficient service, adhering to Hilton brand standards to deliver exceptional experiences and maximize room revenue and occupancy.
This position is part-time and will have two to three shifts a week.
Compensation : 14 - $15 hourly
Responsibilities :
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Lodgic Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Lodgic Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Hilton standards; maintain a friendly and warm demeanor at all times.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
- Be familiar with all Hilton Brand and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members.
- Maintain an up-to-date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but are not limited to the following : helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.
Qualifications :
About Company
Join us at the brand-new Hilton Garden Inn, that opened in October 2024! Featuring 117 elegantly appointed rooms, 1,785 square feet of versatile meeting space (which can be divided into two separate rooms), and a vibrant onsite restaurant and bar, this hotel promises a dynamic work environment in the heart of Austin. Conveniently located off Highway 183 and I-35.
When you join our Hilton family, you gain immediate access to the Hilton Team Member Travel Program, along with a generous 50% discount on food served in our restaurant. Ready to embark on an exciting journey with us? Join our team at the Hilton Garden Inn and be part of an exceptional hospitality experience in Austin!
Salary : $14 - $15
