What are the responsibilities and job description for the Sales Coordinator position at Hilton Garden Inn?
General Summary:
The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business.
Principal Duties and Responsibilities:
- Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etc.
- Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local community.
- Complete outside sales calls as directed by Assistant General Manager/General Manager.
- Process proposals and contracts as required, and follow up within five (5) work days.
- Process returns of contracts and distribute through proper channels internally.
- Maintain an accurate count of all Sales collateral.
- Conduct post-function communication to review overall function.
- Coordinate specific marketing initiatives involving revenue streams.
- Firm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etc.
- Have knowledge about room rates, packages, discounts and promotions.
- Participate in site inspections, familiarization tours, trade shows and functions within the hotel.
- Actively participate in industry and hotel training programs.
- Develop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing area.
- Actively seek opportunities to improve systems and procedures.
- Attend all Sales meetings and other meetings as required
- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
- Ability to register all guests, obtaining pertinent information, and ensuring proper credit is established.
- Perform additional assignments as required.
Job Requirements:
- High school diploma or equivalent required.
- Hospitality and/or customer service experience is preferred.
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
- Must be able to speak and write the English language in an understandable manner.
- Must be organized and detail oriented.
- A valid driver’s license is required.
- Typing and computer skills are required.
- Available to work when needed, including weekends, holidays, and nights.
