What are the responsibilities and job description for the Activations Agent position at Hilton Grand Vacations?
Schedule Details :
Our Activations department works Monday Friday. Sundays Off. Saturdays and Holidays are based on business needs. Sundays Off.
Agents will work on the PM shift - 1 : 30pm 9 : 30 p.m.
Paid training is provided for 4 weeks, Training hours : 8 : 30 am on day one, then 12 : 00 pm 7 : 30 pm Monday through Friday.
Key Responsibilities :
Give the best guest experience that falls in line with our Mission, Vision and Values.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Sell package upgrades that aligned with guest interest and influence guest to book certain properties / location / months according to business needs
Meet performance standards for department metrics
Sales skills required for the reselling / upselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Efficient in using multiple computer systems.
Ensure the privacy and security of confidential information about our guest and company Keeping accurate log of reservations on a spreadsheet
Why Team Members Like Working For Us :
Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience :
High School Graduate / GED
A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
Ability to multi-task and work in a fast-paced workplace
Timeshare / hospitality background preferred but not required.
Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
