Assistant Marketing Manager, Pre-Arrival

As an Assistant Marketing Manager Pre-Arrival you will develop and implement marketing programs and promotions in order to achieve budgeted targets while maintaining budgeted costs. You will also primarily lead the day-to-day operations for Pre-Arrival Teams.

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Pay rate is $54,880 per year, plus commissions and bonuses governed by a compensation plan. Assistant Marketing Managers Pre-Arrival have targeted annual earnings of $98,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

SCHEDULE DETAILS:
Our Assistant Marketing Manager - Pre Arrival will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Mentor, coach, and train team members by providing feedback in efforts to improve efficiencies, increase production, and to provide high quality customer service
• Responsible for conducting daily informational, motivational, and/or training meetings with team members to help create a positive team environment as well as assist with creating, posting, and adjusting team member schedules
• Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between various teams
• Partners with management to provide recommendations and develop operating procedures, call scripts, training programs, incentives, and marketing programs
• Develop and implement new marketing programs and services as well as assist in the evaluation of program contracts and booking conversion rates on a daily, weekly, and monthly basis
• Handle customer questions, problems, complaints requiring management intervention
• Participates in opening and closing procedures which include a rotation in the Manager on Duty schedule
• Completes other duties and tasks, as assigned by management

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you should have the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 6 months of supervisory experience
• Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior call center, sales, hospitality, or customer service experience
• Proven track record to lead teams to meet performance goals
• Ability to speak, read, write Japanese language

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.