What are the responsibilities and job description for the Call Center Sales Agent position at Hilton Grand Vacations?
Working at HGV
Be part of a team that creates amazing experiences for our guests while enjoying a rewarding career with a worldwide leader in vacation ownership. Our Team Members enjoy exceptional benefits, competitive pay, and long-term growth potential. If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.
About The Role
As an Outbound Vacation Sales Representative, you will sell mini-vacation packages to our members and guests who are eager to travel once again. With our innovative contact system offers you will have the chance to connect to a new guest approximately every 90 seconds while you are on site.
Key Responsibilities
What Are We Looking For?
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Be part of a team that creates amazing experiences for our guests while enjoying a rewarding career with a worldwide leader in vacation ownership. Our Team Members enjoy exceptional benefits, competitive pay, and long-term growth potential. If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.
About The Role
As an Outbound Vacation Sales Representative, you will sell mini-vacation packages to our members and guests who are eager to travel once again. With our innovative contact system offers you will have the chance to connect to a new guest approximately every 90 seconds while you are on site.
Key Responsibilities
- Sells mini-vacation packages for various property locations while adhering to the corporate Telemarketing rules.
- Provide appropriate and accurate information about Hilton Grand Vacations, HGVC resorts, off-site accommodations, promotions, and premiums.
- Build interest and excitement about the HGVC mini-vacation package for the prospects.
- Treat every potential customer with professionalism, courtesy, and respect.
- Day One Team Member Benefits!
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
- Numerous learning and advancement opportunities.
- Best leadership team with over 80 yrs. of Outbound experience
- And much more!
- You will work in an hourly base plus commission environment and receive excellent training to help you build your skills and meet your sales goals. (Our top performers after one year of employment can average $85,000 per year by working an average of 33 hours per week.)
- Training Schedule: Paid training is provided for 3 weeks and is from 8:00 AM – 4:00 PM Monday through Friday.
- Schedule: Full Time – Our Outbound Vacation Sales Department operates 2 morning shifts between Monday through Friday from 7:30 AM to 3:00 PM, and the other 10:30 AM to 6:00 PM. Saturdays as needed depending on business needs and Sundays off.
- On-site position
What Are We Looking For?
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- At least 1 year of sales and customer service experience. Tele-sales experience preferred
- Strong typing skills and computer proficiency
- Ability to communicate well with our prospects
- An engaging, outgoing personality and passion to help others make the dream of vacation ownership possible
- High school diploma or equivalent experience
- A timeshare background is a plus
- Prior experience in an Inbound or Outbound Sales Call Center environment
- Proficient in Microsoft Office including Outlook and Word
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary : $85,000
