Compliance Specialist

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s Why You Will Love It Here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
  
  

What Will I be Doing?

The Compliance Specialist will be responsible for assisting with various compliance activities under the direction of the Compliance Supervisor. Responsibilities include, but are not limited to, monitoring collection and loan servicing activities, complaint handling, facilitating internal/external audits, updating Portfolio Services Policies/Procedures, and coordinating collection and loan servicing licensing applications / renewals.

This position will report directly to the Compliance Supervisor and will assist with all aspects of monitoring and auditing (both internal and external) of the Portfolio Services Department, including the collection of data, review of closing documents, loan servicing processes and collection efforts.

Additional Responsibilities Include

• Monitor the complaint handling processes, and if needed, assist team members with complaint handling process.
• Monitors team member collection and customer service calls and reports violations to leadership.
• Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries.
• Report non-conformities discovered during internal monitoring and/or external audits to leadership.
• Collect and analyze system data for key performance indicators and trend analysis reports.
• Research applicable regulations and how they impact current/future processes and present findings to leadership.
• Draft / Revise (1) department policies, (2) department procedures and (3) consumer communications utilized by HOA A/R, Loan Servicing and Collections department.
• Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material.
• Assist with training and testing of employee's knowledge of regulations, policies and procedures.
• Assist with collection and loan servicing licensing efforts – including submission of initial applications and completion of renewals.
• Perform other duties as assigned by leadership.
  
  

Ideal Candidate

• Must be able to work well under deadlines and regulatory / client demands.
• Must have excellent follow-up with completing projects in a timely fashion and researching underlying discrepancies.
• Must have experience researching regulatory requirements and drafting policies to meet regulatory requirements.
• Must be able to produce exceptional written communications.
  
  

What Are We Looking For

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Associate's Degree/College Diploma
• 1-3 years of experience
• Knowledge of FDCPA, UDAAP, FCRA
• 1 years of supervisory experience
  
  

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree
• 3-5 years of experience
• Timeshare experience
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.