Director Field Operations & Quality Assurance

Director of Field Ops & QA You are responsible for the leadership and oversight of site level Sales and Marketing Administrative & Operational functions. You will be responsible for building and maintaining strong working relationships with Sales and Marketing partners and other site leadership by way of excellent written and verbal communication skills. This position requires an active and engaged partnership to support key performance indicators, goals and initiatives as set forth by the company, including budgeting and profit metrics. The DFO must effectively lead and mentor a team, foster a positive culture, possess in-depth knowledge of process and policy, associate development and performance management.

Qualifications

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Strong leadership skills demonstrated through integrity, partnership, work ethic and alignment with HGV mission, vision & values
• Management & development of prior/current associates
• Understanding of NSM systems to allow for field support, training, proper reconciliation & issue resolution
• Understanding of Sales, Marketing & Field Operations processes
• Minimum 12 months in leadership/management capacity
  
  

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Excellent written and verbal communication skills
• Ability to be adaptable under changing circumstances including supporting product launches, system changes, etc..
• Strong alignment with Sales, Marketing & Resort Operations
  
  

Pay Rage – $125,000.00

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.