What are the responsibilities and job description for the Dispatcher Guest Services position at Hilton Grand Vacations?
We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort!
What will I be doing?
As a Dispatcher in Guest Services, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards.
Your Duties Include, But Not Limited To
What We Are Looking For...
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Dispatcher in Guest Services, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards.
Your Duties Include, But Not Limited To
- Provide excellent service while answering phones in the bell/valet services department.
- Use a sophisticated console to receive calls from guests and team members
- Dispatch bell persons to handle guest requests for luggage and package assistance
- Maintain logs of all requests, packages, handling, and charges use computer to enter room charges
- Dispatching and tracking guest services calls through paging and computer systems
- Assist guests with questions in regard to the property, transportation, and other guests needs
- Answers departmental multi-line phones and dispatches all guest requests to the units
- Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position
What We Are Looking For...
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Graduate or GED equivalent - 6 months minimum previous customer service experience
- Previous experience with handling a multi-phone lines is a must plus computer experience in MS Word and Outlook.
- Proven high proficiency using strong, clear verbal communication skills.
- Have open availability to work any day of the week, and any shift to include weekends and holidays.
- Prior cash handling and data entry experience.
- Prior hotel/hospitality work experience preferred
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
