What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
Job DescriptionHGV now offers Day One Team Member Benefits!Now Offering Daily Pay
- What will I be doing?As a Front Desk Clerk at Sedona Summit, you would be responsible for :
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Accurately input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.AVAILABLE ON DAY ONE OF EMPLOYMENT : We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
- Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementQualificationsTo fulfill this role successfully, you must possess the following minimum qualifications and experience :
- High School Graduate or Equivalent
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
- Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience required.It would be effective in this position for you to demonstrate the following capabilities and distinctions :
- Prior Hospitality, Front Desk or relevant work history or related experience is preferred
- BilingualWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
