What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
Work for a winning team that now offers Day One Benefits and Daily Pay*
At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!
We are looking for a Front Desk Clerk at The Hurricane House on Sanibel Island. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.
What will I be doing?
Responsibilities
As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
What are we looking for?
To fulfill this role successfully, you possess the following minimum qualifications and experience:
Why Do Team Members Like Working For Us
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!
We are looking for a Front Desk Clerk at The Hurricane House on Sanibel Island. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.
What will I be doing?
Responsibilities
As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservation system to update and maintain records
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
- Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
- Type correspondence and reports for management as needed
What are we looking for?
To fulfill this role successfully, you possess the following minimum qualifications and experience:
- High School Graduate or equivalent experience
- Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
- Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required
Why Do Team Members Like Working For Us
- Competitive base pay
- Benefits on day one*
- Daily Pay* - get your earned pay any time before payday
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Paid Holidays, Sick days, and Generous Paid Time Off Program
- Tuition reimbursement
- Numerous learning and career advancement opportunities
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
- Quarterly bonuses are not guaranteed
