What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
Centrally located in the middle of the Cape, Dennis Port, MA is the ideal place to work with easy access to major roads and highways. Take full advantage of the central location and breathtaking beauty of Nantucket Sound. With over 121 nicely-appointed rooms situated next to 400 feet of private beach, it's a great place to experience all that Cape Cod has to offer. Room types include a cozy studio, 1-bedroom standard or Presidential suite, or a 2-bedroom suite with one or two full baths. All units feature fireplaces, while many of the suites offer sweeping views of Nantucket Sound. Almost all suites feature balconies/porches and refrigerators.
What will I be doing?
As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations' system to update and maintain records.
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successful, you possess the following minimum qualifications and experience:
- High School Graduate or Equivalent
- Proficient in the English speaking to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
- Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Prior hospitality or related experience.
- Bilingual
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
