What are the responsibilities and job description for the Front Desk Guest Services Manager position at Hilton Grand Vacations?
Embark on a rewarding career journey with Hilton Grand Vacations, where we set the standard in creating exceptional experiences and fostering positive change within our industry and communities.
We invite you to seize the opportunity to become our Front Desk Guest Services Manager at Odyssey Dells, our outstanding 88-unit property. In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don't miss your chance to apply and take the first step toward a fulfilling and successful career with us!
Here's Why You Will Love It Here
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We invite you to seize the opportunity to become our Front Desk Guest Services Manager at Odyssey Dells, our outstanding 88-unit property. In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don't miss your chance to apply and take the first step toward a fulfilling and successful career with us!
Here's Why You Will Love It Here
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Team Member Travel Program offers deeply discounted rates
- Generous Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental well-being
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
- Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
- Ensures the provision of special services to owners and guests.
- Manages personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
- Maintains a positive cooperative work environment between staff and management.
- Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
- Supervises payroll hours and reports.
- Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
- Assists with owner and guest activities and recreation as required by management.
- Leads key control procedures.
- May be required to do other duties and special projects as assigned by Senior leadership.
- Previous supervisory experience is preferred.
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
- Previous experience in a customer service role.
- Excellent verbal and written communication skills
- Computer proficiency
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
