What are the responsibilities and job description for the Front Desk Professional position at Hilton Grand Vacations?
We're looking for a highly motivated individual to join our team as a Resort Ambassador. This is a unique opportunity to provide exceptional guest experiences and represent our brand in a positive light.
About the Role:
In this role, you'll be responsible for ensuring that every guest interaction is a positive and memorable one. You'll also be responsible for maintaining clean work areas, providing excellent customer service, and ensuring that all guest requests are met promptly.
Key Responsibilities:
- Check guests in and out, respond to their inquiries, and provide information about our resort amenities
- Input information into our computerized reservation system to update and maintain records
- Maintain weekly owner and rental confirmation files
- Sort and distribute incoming mail
Requirements:
- High school graduate or equivalent
- Customer service, cash handling, and data entry experience
- Proficient in English language to communicate verbally and in writing with guests, owners, and coworkers
What We Offer:
- Daily pay
- Medical, dental, and vision insurance from Day One
- Financial wellness program, including 401(k) plan with company match
- Generous paid time off program and paid sick days
