What are the responsibilities and job description for the Guest Services Representative position at Hilton Grand Vacations?
Responsibilities : As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include :
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager / supervisor when necessary.
Benefits : Joining our team comes with a range of benefits, including :
Why Us :
Training and Development : Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Qualifications : To thrive in this role, you should :
