What are the responsibilities and job description for the Houseperson (Full-Time) position at Hilton Grand Vacations?
Do you want to work for a company that puts people first and inspires your best? At HGV we will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits.
What will I be doing?
As a Houseperson at Patrick Henry Square, you will support the Room Attendants by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You will also get to interact with our guests by delivering extra items to rooms. This role requires a full availability; hours can include first & second shift hours, including weekends & holidays.
- Make sure that all items delivered to the guest rooms are clean and in working order.
- Upon Guest departures, remove linen and trash from units to prep rooms before housekeeper come into clean.
- Be a self-inspector by examining carpets, drapes and furniture for stains, damage, or wear.
- Carpet and upholstery cleaning when necessary.
- Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
- Identify and report preventative or other maintenance issues in public area or guest rooms.
- Cleans guest corridors, landings, stairwells, vacuums, carpet cleaning and heavy cleaning of all assigned units, offices, and public areas, assists in furniture moves in compliance with all standards of quality and productivity.
- Ensures all assets and supplies for the department are secure in a neat and orderly fashion in storage areas.
- Promptly turns in all lost and found items after being properly tagged and identified.
- Perform general cleaning duties in public areas (i.e., wipe down laundry rooms, stairwells, railings, walkways, trash rooms, maintain all trash bins), and general dusting and deep cleaning of public areas.
- Maintain the cleanliness of the Lobby; ensure all glass doors are clean /spotless. The accurate stock level of supplies in public area restrooms and fitness center
- Maintain cleanliness and proper stock levels of supplies in public area restrooms.
- Promptly report any repair or engineering requests
- Greet guests immediately with friendly/sincere acknowledgment.
- Provide customer service to guests, including providing information about resort services, activities, and local attractions.
What are we looking for?
To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:
- Effective verbal and written communication skills. Ability to communicate well with guests in English.
- Perform job functions with attention to detail, speed and accuracy.
- Physically able to work from ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust, and noise.
- It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Hospitality industry
Why do team members like working for us:
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match.
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
