What are the responsibilities and job description for the Houseperson position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits and Daily Pay*!
Currently seeking a Houseperson at our Horizons at 77th resort, who is passionate about building lasting vacation memories for owners/guest visiting our resort properties! The position assists and supports Housekeepers by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You'll also get to interact with our guests by delivering extra items to rooms.
What will I be doing?
Providing excellent service to our guests and owners while they're staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.
What are we looking for?
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Currently seeking a Houseperson at our Horizons at 77th resort, who is passionate about building lasting vacation memories for owners/guest visiting our resort properties! The position assists and supports Housekeepers by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You'll also get to interact with our guests by delivering extra items to rooms.
What will I be doing?
Providing excellent service to our guests and owners while they're staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.
- Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
- Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
- Identify and report preventative or other maintenance issues in public area or guest rooms.
What are we looking for?
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
- Effective verbal and written communication skills. Ability to communicate well with guests in English.
- Perform job functions with attention to detail, speed and accuracy
- Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.
- Hospitality industry
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
