What are the responsibilities and job description for the In House Marketing Supervisor position at Hilton Grand Vacations?
The In-House Marketing Supervisor is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.
- Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.
- Manage representative performance standards and penetration.
- Maintain site penetration above approved levels without generating guest complaints.
- Maintain gifting cost below approved or budgeted levels.
- Hold weekly meetings with all associates to address procedures, policies, issues and programs.
- Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.
- Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
- Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.
Qualifications:
Minimum Qualifications:
1 years timeshare marketing experience
