What are the responsibilities and job description for the Lead Front Desk Clerk position at Hilton Grand Vacations?
Our Hilton Grand Vacation family is looking for YOU to join our team at HGV Paradise. We are located just off the Strip and our Owners and Guests love our resort, away from the hustle and bustle. For almost 25 years, we have been providing a welcoming and comfortable home away from home for our Owners, Guests and Team Members. At Hilton Grand Vacations, we put people first, offer great benefits beginning on your first day of work, and have opportunities for you to learn, grow and belong.
Join our world-class team at the HGV at Bryan's Spanish Cove as a Lead Front Desk Clerk and become an integral part of crafting unforgettable experiences for our guests and owners. Be part of our mission to provide exceptional service and make a lasting impression on every guest. Apply for the role today!
Here’s why you will love it here:
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Daily Pay*
- Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
- Generous Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
- Assist and lead the Guest Services team to ensure efficient and courteous guest check-in and check-out.
- Assist guests with check-in and out as well as giving support and assisting Front Desk staff with any questions or guest situations.
- Coordinate and supervise reservations.
- Participate as needed to ensure guest happiness.
- Work with all resort departments to meet guest expectations.
- Trains, supervises, schedules and assists in evaluating Team Members.
- Any other duties that may be vital too daily functioning of the resort.
