Lounge Manager

The Lounge Manager is responsible for the overall business and management of the Penthouse operations, which includes the daily supervision of guest service and team member support. He or she will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems; maintain proper budget allocation to improve business sustainability; and identify opportunities that better equips the organization to achieve its established annual business goals.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $72,000 - $82,000 annually
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!
  
  

Five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members, and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members.

Additional Responsibilities

• Develops and executes the strategic initiatives of the Penthouse, and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers; and fully comply with organizational, business, tax and regulatory requirements.
• Leads the Penthouse Operations Team and oversees their functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources. Conducts daily briefings, and coordinates activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
• Oversees the handling, storage, and security of all china, glassware, silverware, and catering service equipment. Orders additional supply of china, glassware, silverware, linen, etc. to maintain proper levels of service.
• Develops and executes appropriate human resource management practices including recruitment, performance management, and corrective action in in partnership with the HR Business Partner. Develops and executes a proper onboarding schedule, and continuous training and development plan for all penthouse team members in partnership with the Talent Development Manager.
• Develops and Coordinates daily Banquet Event Orders for department. Coordinates arrangements and ensures delivery of refreshment and staffing services are available for department and Penthouse owners.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Develops and manages the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability, and ensures effective reporting of results in collaboration with the Resort Director and Sr. Manager-Business Management.
• May be required to perform other reasonable duties as requested by management.
  
  

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you have the following minimum qualifications and experience:

• High school graduate or equivalent
• 2 years of management experience
• 3-5 years of related experience
• Flexible work schedule
• Fluency in Japanese language (read, speak, write)
• Strong leadership capability, evidenced in well-developed problem solving, analytical and conceptual skills.
• Demonstrated effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Ability to obtain a Liquor Commission Card
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor’s Degree
• 4 years of management experience
• 5-7 years of related experience
• Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership preferred.
• Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
• Experience in managing operations operating under a Collective Bargaining Agreement (CBA).
  
  

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.