What are the responsibilities and job description for the Manager Front Office position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits - eligible for health benefits and 401k as of Day 1 of employment!
We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide outstanding experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.
We seek a Front Desk Manager to join our team. Don't miss out on the opportunity to work in a fantastic resort in a breathtaking environment. You will deliver efficient check-in and check-out services and coordinate front-office activities in this position.
What will I be doing?
- Handle day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
- Assist in the daily maintenance of room inventory status.
- Leads the Front Desk team by crafting a positive work environment.
- Oversees and resolves resolution of problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
- Maintains a positive collaborative work environment between staff and management.
- May be required to perform other reasonable duties as requested by management.
- Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Why Do Team Members Like Working For Us:
- Recognition Programs and Rewards
- Discounted hotel rates
- 401(k) program with company match.
- Paid time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
And more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, being awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
