What are the responsibilities and job description for the Mgr, Quality Assurance Sls position at Hilton Grand Vacations?
As a Quality Assurance Manager you would be responsible for:
- recruiting, training coaching, and performance managing a team of Quality Assurance Specialist.
- Assigning teams performance from Medaliia,contract errors, PAC,TP PAC, cancellation percentages, retention of associates as well as other assigned goals
- Provide on-going development of QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge
- Ensure compliance with established policies, procedures, and systems
- Work closely with Sales Management teams to ensure a smooth transition of guest from TO/BBB Reps to QAS
- Ensure all QAS's re following scripts as outlined.
- Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialists
- Ensures closing and contract data entry goals are met
- Have an ongoing desire to grow with the company
