What are the responsibilities and job description for the Night Auditor position at Hilton Grand Vacations?
RESORT: Flamingo Beach Resort
LOCATION: Sint Maarten
HOURS: 40 per week
SALARY: ANG 23.18 per hour
Flamingo Beach Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Auditor.
Job Responsibilities:
- Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
- Check in/out members, owners, and guests.
- Follow through on requests and/or concerns in a timely manner.
- Handle and resolve complaints.
- Verify guest information (i.e. for additional keys, telephone calls, and packages.)
- Compute billing charges, collect payments and provide change.
- Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
- Answer the telephone with proper etiquette and transfer calls accordingly.
- Communicate with all internal departments including PBX, housekeeping, engineering, and security.
- Balance all end of day shift reports.
- Verify cash and credit card transactions.
- Complete nightly cash drop.
- Complete night audit checklist.
- Complete special projects, stocking, list items to be ordered, and daily bucket checks.
- Report incidents to management/security immediately.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Skills and Experience Required to Fulfil the Role Include:
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
