Demo

Night Auditor

Hilton Grand Vacations
Philipsburg, PA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025

RESORT: Flamingo Beach Resort

LOCATION: Sint Maarten

HOURS: 40 per week

SALARY: ANG 23.18 per hour

Flamingo Beach Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Auditor.

Job Responsibilities:

  • Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
  • Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
  • Check in/out members, owners, and guests.
  • Follow through on requests and/or concerns in a timely manner.
  • Handle and resolve complaints.
  • Verify guest information (i.e. for additional keys, telephone calls, and packages.)
  • Compute billing charges, collect payments and provide change.
  • Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
  • Answer the telephone with proper etiquette and transfer calls accordingly.
  • Communicate with all internal departments including PBX, housekeeping, engineering, and security.
  • Balance all end of day shift reports.
  • Verify cash and credit card transactions.
  • Complete nightly cash drop.
  • Complete night audit checklist.
  • Complete special projects, stocking, list items to be ordered, and daily bucket checks.
  • Report incidents to management/security immediately.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

Skills and Experience Required to Fulfil the Role Include:

  • Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
  • Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
  • Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
  • Proficiency in computer skills, including knowledge of relevant software applications
  • Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.

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