Quality Assurance Specialist

What will I be doing?

Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.

• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
  
  

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• Strong ability to efficiently resolve complex customer service issues.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
  
  

Microsoft Product Experience

Why join us?

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• And so much more!