Senior In-House Marketing Manager

Are you looking to lead a premier Marketing team? This may be the perfect opportunity for you! We are looking for a strong leader to join our team!

Here’s why you’ll love it here!

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!
  
  

The Senior In-House Marketing Manager is responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality.

Shapes Strategy

• Develop and implement tactical marketing plans to exceed tour flow; cost/sales efficiency and net volume targets for In House.
• Recruit, hire and train Team Members for In House programs.
• Manage and refine the relationship with Resort Operations, Sales and Direct Marketing.
• Manage and coordinate all tour flow for respective Sales Centers.
• Develop, refine and implement processes for In House marketing programs and POS.
• Develop and implement Marketing Reward and Recognition programs and Team Member action plans to increase TM satisfaction, retention and engagement for IH department.
• Champion Hilton quality customer care culture throughout all Marketing channels.
• Maintain performance management standards, compensation plans and reporting Marketing programs for In House.
• Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support In House needs.
• Partners with Business Management to set monthly targets and create compensation plans that drive business needs.
• Partners with Business Management team to create monthly, quarterly and yearly forecasts.
• Partners with Business Management to manage and create budgets.
  
  

Drives Execution

• Coordinate tour schedule and availability locally with Administrative teams and Direct Marketing
• Handle all In House related guest issues
• Handle all NQ’s for In House marketing tours
• Handle owner/non owner issues in the lobby or Sales centers
• Responsible for Marketing presence at Sales Centers, within the property and/or special events
  
  

Build and Lead Talent

• Responsible for ongoing training to increase production.
• Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.
• Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.
• Coach the In House marketing team in Guest Service and Booking on an on-going basis.
• Coach and develop IH team leaders/supervisors and IH managers to meet and exceed business needs.
  
  

Drive for Results

• Monitor the In House Marketing Coordinator’s sales pitches and customer interaction on a consistent basis.
• Facilitate all marketing initiatives on the floor.
• Responsible for saving no-shows and cancelled tours.
• Responsible for ensuring POS packages are being offered to guests who can’t tour at all desks.
• Pro-actively engage all guest touch points in the HGV lobby.
• Responsible for monthly reviews, maintaining monthly goals and ongoing training.
  
  

Basic Qualifications

• 3 year's experience as a Manager of Marketing in a Vacation Ownership enviornment
• At least 3 years of local Marketing experience in areas such as In-House and/or OPC.
• Knowledge of on-site and area specific prospect generation programs.
• Demonstrated success in managing relationships with branded hotel general management.
• Must posess superior organizational and presentation skills.
• Must be able to work flexible schedule as needed to complete projects.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.