What are the responsibilities and job description for the Specialist Reservations Admin position at Hilton Grand Vacations?
As a Reservations Admin Specialist at Hilton Grand Vacations, you will play a crucial role in ensuring seamless and detailed operations within our reservations department. This is an outstanding opportunity to join a world-class team in the heart of Las Vegas, NV. If you are an ambitious individual with a passion for delivering outstanding service and proven expertise in information technology, we want you on our team.
Job Functions :
- Process a variety of transactions in Clarity, other internal systems, and third-party systems with outstanding precision and attention to detail.
- Maintain adherence to departmental quality and precision standards, actively seeking feedback and mentorship to consistently surpass performance expectations.
- Proactively participate in team meetings and feedback sessions, contributing positively to our collaborative work environment.
- Immediately notify the Supervisor of any issues with computer equipment, Clarity, I3, and other systems to support maximum efficiency and productivity.
- Adhere strictly to assigned shift schedules, including breaks, lunch, and task assignments.
- Actively support new team members during their onboarding and training, offering product knowledge, sharing standard methodologies, and providing general support to peers.
- Align with customer information and data security processes to ensure the highest level of data integrity.
- Respond to phone calls, emails, and requests for call-backs within established response time standards, ensuring outstanding customer service.
- Resolve issues or complaints by conducting detailed research, identifying solutions, advancing matters to the Supervisor when necessary, and ensuring timely implementation.
- Complete all required company training and compliance courses as assigned, maintaining adherence to company standards and policies.
- Perform other related duties as assigned to support the overall success of the team.
What are we looking for?
Why Do Team Members Like Working For Us :
EOE / Disabled / Veterans
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer reasonable accommodation for individuals with disabilities during the job application and interview process, as well as for performing essential job functions and receiving employment benefits and privileges. Contact us to request accommodation.
