What are the responsibilities and job description for the Specialist Team Member Relations position at Hilton Grand Vacations?
Our Vision
We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
Key responsibilities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
Key responsibilities
- Maintain required documentation within case management system, including intake, investigative notes, supporting documents, and final reports/summaries. May assist TMR Leadership and Company Leadership with documentation as needed.
- Partners with TMR Leadership in providing guidance and coaching to Leadership (Sr Manager and below) on Team Member concerns/issues.
- Raise issues that meet pre-defined criteria and use judgment to assess risk and sensitivity of ambiguous cases to determine when to escalate to TMR Sr Leadership.
- Lead and support company-wide compliance initiatives including state employment law updates and reviews, required legal posters, etc.
- Build and maintain positive and productive working relationships with Team Members, HR Business Partners, Team Member Global Services and Leadership to achieve business objectives.
- Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
- Full-time
- Remote - Preferred candidate would be in pacific time zone
- Conducting formal investigations and providing appropriate recommendations
- Proven ability to build trust and strong partnerships at all levels of an organization
- Strong consultative, listening and communication skills with the ability to convey recommendations and opinions persuasively
- 1-3 years of related experience
- Bachelor’s degree
- PHR or SHRM certification
- 3-5 years of related experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
